Cancellation Policy:
I would like to preface the cancellation policy with that I understand things come up and situations happen. However, with our volume and complexity of order we like to bake ahead and stay on top of schedule.
Policy: Upon communication with Emma about your order and paying initial deposit, you cannot cancel your order and you will not be refunded. Minor tweaks may be able to be made depending on the cookie style. Generally, if your cookies have started being baked, you cannot cancel the order.
Change of plans? No problem! As long as it's a week or more away from your pickup date, you can change your order if necessary. We know that little kids sometimes change their minds about party themes and such!
Communication is key. Just let us know early on if you absolutely need to cancel your order or tweak it. We will work with you!
Obtaining your order/Do we ship?
Shipping: YES. We can ship your cookies! Shipping is determined after we pack the cookies up. You pay the shipping cost up front, no flat rate. Most shipments have cost $8-$10.
Local Pickup: We offer local meet up, and sometimes deliver in Muncie, IN. Depending on the location, Emma can meet you at your work, home, or a central location. Most exchanges take place at the Muncie Meijer.
Ordering Ahead/When Should I Place My Order?
AT LEAST five days in advance.
People place orders a week, two months, or even six months out. It just depends on your preference! All of our cookies are freshly baked and iced so we won't bake them until close to time of your event.
If I simply feel like I have time to do your order, I will take it. If not, I will explain the situation to you.